TERMS AND CONDITIONS

1. Principles

These are the general terms and conditions, hereinafter referred to as “terms”, of the independent legal entities sarl Le Hors Piste BV registered in France and having its offices at Oz en Oisans, and Le Hors Piste BV registered in the Netherlands and having its offices at Nieuwegein, together hereinafter referred to as “Le Hors Piste”. When used within these terms the following expressions are to be understood as follows:

- Le Hors Piste has the products hotel room and holiday chalet, hereinafter referred to as “accommodation”, available and wishes to let the accommodation to members of the general public;

- The client is the person who requires, accepts and agrees to the rental of the accommodation. The client has to be minimum 18 years of age, or is required to be another legal entity who by law is allowed to enter into the agreement not just for him-/her-/itself but also on behalf of all participants in the party he/she/it represents, whereby by entering into the agreement it is also understood that each individual member of the said party will also accept and fulfil his/her/its private liability and obligations under the execution of these terms;

- The agreement forms the basis of matters agreed by Le Hors Piste and the client, whereby Le Hors Piste is obliged to provide the client with the agreed accommodation and possible extra facilities and/or services (as confirmed in writing in advance), such as meals or excursions and the client confirms duly settlement without any delay of all his/her/its obligations towards Le Hors Piste.
The agreement is entered into the moment the client forwards his/her/its request to rent the accommodation to Le Hors Piste and by doing so the client declares to have read, understood and accepted these terms.

2. Bookings

Hotel and Chalets Le Hors Piste only accepts a booking from a client who at the time of booking is minimum 18 years of age. At all times Le Hors Piste reserves the right to refuse a booking without any obligation whatsoever. Subject to availability Le Hors Piste will send the client its invoice/confirmation within 10 working days from receipt of the booking. Immediately upon receipt you should check all the information on the invoice/confirmation is correct. Any error or query should be directed in writing at Le Hors Piste within 10 days from the date of the invoice/confirmation and in any case prior to arrival at the accommodation. If you have not received the invoice/confirmation within 10 working days from the date of your booking, please contact the office where the booking was made or Le Hors Piste. Concerning internet bookings, you need to contact Le Hors Piste in France, phone: +33 (0) 476794240.

3. Bookings in the long term

If you book accommodation for a period for which the charges are not yet known, you will receive written confirmation within 10 working days. Le Hors Piste will charge an initial deposit of € 250,- per booking. Upon receipt of the invoice/confirmation stating the actual applicable prices you have 14 days from the date of this invoice/confirmation to cancel your booking in writing free of charge. In such an event a full refund of the initial deposit is granted.

4. Group bookings

Bookings for groups such as clubs, schools, companies and organisations should be directed at Le Hors Piste Reservations: Telephone: +33 (0)476 794240 or by mail at info@lehorspiste.com. Group booking can be accepted subject to special conditions, such as but not limited hereto supervision of the group, location of the accommodation reserved for the group, whilst objectives or consistence of a group can be taken into consideration to refuse the booking.

5. Prices

Prices published in brochures and/or on www.lehorspiste.com are non committal, Le Hors Piste reserves the right to change these prices. When booking, you will be notified of the price valid at that moment. The price indicated on the invoice/confirmation is legally binding. Once the invoice/confirmation has been sent discounts and/or special offers can not be applied.

6. Charges

The charges for the accommodation always exclude :
- tourism taxes
- reservation charges of €25,00 per reservation

7. Tourist Taxes and Levies

Prices for the accommodation are exclusive of tourist taxes and levies, which are subject to charges implemented by local authorities. To determine the charges due for the number of persons staying at the accommodation during the period for which the booking was made, the maximum number of persons having stayed at the accommodation for at least one night during that period will be applicable.

8. Special requests

If you have any special requests, for instance request for a cot or baby chair or diets, etc. you are obliged to notify Le Hors Piste prior to the date of your arrival at the accommodation. Although every effort will be made to comply with any such request on a first come, first serve basis, Le Hors Piste is not obliged to grant any such request. Whether or not and if so, to which extent any such requests is granted, is at the sole discretion of Le Hors Piste.

9. Pets

In some of the chalets you are allowed to bring your cat or dog (maximum of 2 animals per chalet) at a charge of € 70,- per week per animal by arrangement prior to arrival at the accommodation. If this has not been the case the charge will be € 150,- per animal per week. Pets are not allowed the hotel. It is compulsory for dogs and cats to have a clean bill of health issued by a registered vet and not older then 14 days prior to the date of arrival at the accommodation. Owners are obliged to keep their animals on a leash and clean up their droppings at all times.

10. Payment

a) Automatic at the time of booking or in any event within 5 days from the date of your invoice/confirmation you should have settled the deposit due of 30% of the total charges of the booking. The outstanding balance must be received in full in the account of Le Hors Piste at least 6 weeks prior to the date of arrival at the accommodation.

b) Bookings made within 6 weeks prior to the date of arrival at the accommodation the total charges due for the booking should be settled by credit card authorisation or electronic bank transfer into the account of Le Hors Piste.

c) Late or insufficient settlement of the amount due means the client is in neglect of his obligations and in such event Le Hors Piste is entitled to cancel the agreement with immediate effect by sending the client written notification. The client is liable for all damages occurred to- or suffered by Le Hors Piste in the future as a result of such a cancellation. In any event but not limited hereto the client is liable for the cancellation charges as detailed under Clause 12 of these terms. The cancellation fee together with any outstanding fees for other damages suffered by Le Hors Piste will be deducted from the amount already settled by the client. If no or insufficient payment has been made, the total amount due will be charged to the client, who will be held liable for settlement in full.

Any of the charges due as determined under sub a, b and c should be settled within 14 days from the date of invoice.

11. Changes and extra charges

If you wish to make any changes once the booking has been confirmed, Le Hors Piste is not obliged to comply with any such request. Whether or not and if so, to which extent any such changes are accepted, is at the sole discretion of Le Hors Piste. A fee of € 25,- will be charged for each and every accepted change. This fee will be waived if the total charges for the booking after the change (not considering the change fees) exceeds the amount of the original booking. In principle changes can not be accepted within 4 weeks prior to the date of arrival at the accommodation. If you change to a less expensive period or accommodation or cancel part of your booking within 4 weeks prior to the date of arrival at the accommodation, you are required to settle the full amount due for the booking. In any event once you have forwarded you booking request to Le Hors Piste the cancellation fees as detailed in Clause 12 of these terms will apply.

12. Cancellations

When booking you are advised to take out cancellation and travel insurance. Le Hors Piste should always be notified in writing about any cancellation. In the event of a cancellation the following charges apply:

• Cancellation prior to 42 days from the date of arrival at the  accommodation : 0%
• Cancellation within 42 days to 28 days prior to the date of  arrival at the accommodation : 25% of the total amount due  for the reservation.
• Cancellation within 28 days to 14 days prior to the date of  arrival at the accommodation : 50% of the total amount due  for the reservation.
• Cancellation within 14 days to 2 days prior to the date of  arrival at the accommodation : 75% of the total amount due  for the reservation.
• Cancellation within 2 days prior to the date of arrival at the  accommodation: 100% of the total amount due for the  reservation.

In the event of a cancellation reservation costs will never be refunded.

13. Arrival and Departure

a) Procedure prior to arrival:

When all amounts due for the booking have been duly settled the client will receive written confirmation of this, or a so called voucher, approximately two weeks prior to the date of arrival at the accommodation. For short-term bookings it is possible you receive this just days prior to the date of arrival at the accommodation. Before setting off do not forget to take the voucher with you.

b) Arrival Procedure:

Upon arrival at the destination where the accommodation is situated you should report at the reception of Le Hors Piste and hand over your voucher. You will be guided through the check in procedure and upon completion you will have access to the accommodation as from 5.00 p.m.

c) Departure Procedure:

On the day of departure you should leave the accommodation before 9.00 a.m. to allow cleaning of the accommodation before new arrivals. You are requested to settle your bill in full at the reception of Le Hors Piste the evening before your date of departure. If you have stayed in a chalet please arrange a time for the final check.

14. House rules

In order to make your stay with Le Hors Piste as pleasant and comfortable as possible, not just for yourselves but for all our guests, it is expected from everyone to obey the house rules, which in general are the standard applicable norms and values, but if so required will be supplemented by any specific rules as those implemented by Le Hors Piste and/or its staff. Any infringement of the house rules might lead to removal from the accommodation without any refund of the rent or proportional part thereof. Le Hors Piste reserves the right to change the set-up and/or opening hours of (central) facilities. We also bring to your attention the fact that maintenance work may need to be carried out at the accommodation during your stay, which does not automatically entitle you to any compensation whatsoever.

15. Force majeure

If Le Hors Piste is unable to deliver its part of the agreement in full or in part, whether in permanent or temporary nature, due to circumstances beyond its intention and influence, including but not limited hereto an act of God, warning for- or danger of (civil) war, strikes, blockades, fire, floods and/or any other circumstances beyond the control of Le Hors Piste this will be regarded as force majeure on the part of Le Hors Piste and no refund in full or in part of any amount settled by the client will be due.

16. Liability

a) Le Hors Piste does not accept any liability in any of the following events or circumstances:

• theft or loss or damages whatsoever during your stay at the accommodation or as a consequence thereof;

• breakdown or disconnection of technical equipment and the lack or closure of services.

b) The client and members of his/her/its party, each one individually as well as a group, is (are) liable for all losses and/or damages which may arise for Le Hors Piste and/or any third party as direct or indirect result of their stay, regardless whether this was caused by their own action or neglect or by third parties present by consent of the client and/or any of the members of his/her/its party in accommodation let to the client and/or on the grounds where the accommodation is situated.

c) The client is liable to pay all extra charges incurred by Le Hors Piste as a result of incorrect use of the accommodation and/or its inventory and/or leaving the accommodation in a worse condition other than it was found upon arrival.

17. Complaints and Jurisdiction

Despite all due care taken by Le Hors Piste, you may still have a legitimate complaint. Please report any such complaint direct to the management of Le Hors Piste at the destination, in order to provide us with the opportunity to resolve this immediately. If remedy of the complaint is not to your satisfaction, you should submit the complaint in writing to the General Manager of Le Hors Piste or to the office where you made the booking within 1 month after the date you have left the accommodation. In the event of any confusion about- and/or a discrepancy in this English translation in comparison to the original Dutch version of the applicable terms, it is regarded that matters will be settled in accordance with the intended meaning of in the wording used in the applicable Dutch version of these terms. These terms are governed by and interpreted in accordance with the applicable laws and regulations of the Royal Kingdom of the Netherlands. Any dispute arisen from these should be submitted to the exclusive jurisdiction of the Court of Justice in Utrecht, the Netherlands.

18. Publicity and Photos

If either a client and/or any person(s) accompanying him/her, whether or not being a member of his/her/its party staying at the accommodation or being present by his/her invitation at the time when the photograph was taken, appear(s) in the photograph, whether or not he/she can be recognized, and which at any time hereafter is then displayed in a Le Hors Piste publication, it is presumed mutual consent exists as a result of his/her stay.

19. In general

These terms apply to all bookings for Le Hors Piste whether the booking was made directly or indirectly. All our publications are subject to changes. Any mistakes, intentionally or unintentionally, in any publication are not legally binding for Le Hors Piste. With this publication all previously published terms are voided.

Privacy statement

If you are active on our website, for instance you request a brochure or book accommodation, then we will use your details to proceed with your request. Hence the information you have provided to us will be stored in our data base. If this information also entails details of other persons in your party, it is regarded you have obtained their prior consent. The data base is used for marketing, data validation and business relation purposes of Le Hors Piste and its carefully selected partners. At any time you have the right to request a copy of your personal details in the data base, or request the update of your personal details in the data base, or request the removal of your personal details from the data base. For this purpose you should contact: Le Hors Piste, Data Base Services, Archimedesbaan 20, 3439 ME, NIEUWEGEIN, Netherlands. In order to be able to send you information, brochures, travel documents and for the performance of market research, marketing strategy and product development Le Hors Piste sub contracts professional strategic partners to whom it might provide your personal details in order to execute these tasks.

If you have not actively visited our website, you are an anonymous visitor. In such an event Le Hors Piste is not interested in your personal identity. Nevertheless Le Hors Piste is still interested to obtain information on the type of browser that is used to visit our site so that facilities and functionality are adjusted to the needs of our visitors.

Legal restrictions

Le Hors Piste has taken every possible precaution in the design of its website, but can not guarantee that its contents is constantly correct and/or complete. Le Hors Piste does not accept any liability for any damages whatsoever and howsoever caused by irregularities and/or incomplete information on its website. All offers, quotations and bookings are subject to the general terms and conditions of Le Hors Piste, which are registered at the Chamber of Commerce in Utrecht. Upon request we will send you a copy.

When you have made your booking actively on our website, you have the right to cancel your booking free of charge and without any further obligation within 10 days from the date following the date on which you forwarded your internet booking to Le Hors Piste by sending your written cancellation to Le Hors Piste subject to the fact that this period of 10 days or part hereof is not within the period of 42 days prior to your arrival date in the accommodation. In such an event normal cancellation conditions and charges, as detailed under Clause 12 of the general terms and conditions of Le Hors Piste, will apply.